TraitMatch Terms of Service
Version 1.4 — Effective 24 September 2026
These Terms of Service (“Terms”) govern your access to and use of TraitMatch operated by TraitMatch (“we”, “us”). By creating an account or using the Service, you agree to these Terms and to the documents incorporated by reference: Privacy Policy, Cookie Policy, Community Guidelines, Child Safety Standards, and Safety Center (each available in Settings → Legal and at https://traitmatch.pages.dev). If you purchase Premium, Boost, SusCoin, or other paid features, store purchase terms also apply.
1. Eligibility
You must be at least 18 years old and legally able to enter a binding contract. The Service is a dating and social discovery product for adults only. By registering you represent that:
• the information you provide (including age) is accurate and will be kept up to date;
• you are not prohibited from using the Service under applicable law;
• you have not been permanently banned from TraitMatch before (unless we expressly reinstate you); and
• you will follow these Terms, the Community Guidelines, and applicable local laws.
We may ask for age or identity confirmation and may refuse, suspend, or delete accounts that fail eligibility checks.
2. Account registration
You must provide accurate registration details and keep them updated. You are responsible for activity under your account and for safeguarding login credentials. Notify us promptly of unauthorised use at support@traitmatch.app. Do not share login credentials or maintain more than one account per person.
3. License to use the Service
We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended non-commercial purpose, subject to these Terms. We may add, change, or remove features as the product evolves. If we discontinue the Service entirely, we will give reasonable notice where practicable.
You agree not to: scrape, reverse engineer, disrupt, probe, or overload the Service; use unofficial bots / auto-swipers; frame or mirror the Service; misuse our trademarks; or interfere with security.
4. Your content
You retain ownership of content you upload (photos, bio, messages, etc.). You grant us a worldwide, non-exclusive license to host, store, reproduce, adapt for display, and show that content as needed to operate, secure, and improve the Service and as described in the Privacy Policy. For end-to-end encrypted match direct messages, we host ciphertext and related metadata; we do not obtain a licence to read message plaintext we cannot decrypt.
You represent that you have all rights to your content, that profile photos primarily depict you, and that your content does not violate law or third-party rights. Content you post may be visible to other members according to your settings. We may remove or restrict content we can access that violates these Terms or the Guidelines. Feedback you send us may be used to improve the Service without compensation to you.
4a. End-to-end encrypted messaging
Match 1:1 direct messages are end-to-end encrypted as described in the Privacy Policy. You acknowledge that: (a) we cannot read those message bodies on our servers; (b) we still process metadata and account/safety signals; (c) moderation of encrypted DMs depends largely on user reports and other available signals; (d) key or device loss may prevent recovery of prior messages; and (e) encryption is not a warranty against all threats (including compromised devices or peer misuse).
4b. Other members’ content
Content posted by other members is their responsibility. We do not guarantee that all UGC complies with these Terms. Report violations in-app; we will review according to our notice-and-action process.
5. Acceptable use
You agree not to:
• Harass, threaten, stalk, defraud, or exploit others (on the Service or offline toward people you met through it)
• Post illegal, hateful, pornographic involving minors, non-consensual intimate imagery, or otherwise prohibited content
• Impersonate others or misrepresent your identity or age
• Scam, spam, advertise without permission, or solicit money
• Scrape, reverse engineer, disrupt the Service, or use unofficial bots / auto-swipers
• Submit false, malicious, or retaliatory reports
• Use the Service if previously banned
• Maintain more than one account per person or share login credentials
• Abuse Virtual Items (including SusCoin) for fraud, money laundering, or unauthorised resale
We may remove content we can access, limit features, or suspend/terminate accounts for violations — including serious off-Service conduct involving members you met here. Where content is end-to-end encrypted, we may still act on reports, metadata, and account-level evidence. Paid purchases are generally non-refundable when an account is terminated for breach, except where store or consumer law requires otherwise.
5a. Reports and appeals (notice-and-action)
You can report illegal or guideline-violating content in-app (Report / Block). We treat reports as confidential to the extent practicable. We may use a stepped response (nudge → temporary limits → permanent ban) depending on severity and history. If you believe a moderation decision was mistaken, appeal by email to support@traitmatch.app. We aim to acknowledge within 72 hours and decide within 14 days.
6. Matching, tests, and disclaimers
Personality and trait tests, compatibility scores, and match suggestions are for entertainment, orientation, and social matching only. They are not clinically approved or validated as diagnostic instruments. They are not medical, psychological, psychiatric, or other professional advice and are not a diagnosis of any condition. You acknowledge that you interpret and use any test results at your own discretion and risk. You are solely responsible for interactions with other users online and offline.
7. Safety; interactions with others
You agree to use common-sense safety practices and to review our Safety Center (https://traitmatch.pages.dev/safety). We do not conduct criminal background checks on all users and make no warranties about other members’ conduct. We reserve the right to use available public information for safety screening where permitted by law. Do not share financial account details or send money to people you meet online. Immediately report dangerous behaviour and contact local emergency services if you are in danger. We may, where we believe there is a risk of imminent harm, share crisis resources or take account-level safety action.
8. Premium features, subscriptions, and Virtual Items
Paid features (e.g. Premium filters, Boost) and virtual currency such as SusCoin (“Virtual Items”) are billed through Google Play (or another store we enable). Purchases, renewals, cancellations, taxes, and refunds are governed by that store’s terms and policies in addition to these Terms.
Subscriptions: auto-renewing subscriptions renew until you cancel in the store account used to purchase (for Google Play: Play Store → Payments & subscriptions). Deleting the app or your TraitMatch account does not by itself cancel a store subscription — cancel there to stop renewals. After cancellation you keep access until the end of the paid period unless the store rules say otherwise.
Virtual Items (including SusCoin): purchases grant a limited, personal, non-transferable, revocable licence to use in-app features. Balances are not real-world money, stored value, or property you can cash out. Virtual Items are generally non-refundable and may be adjusted or removed if we change economy features, close your account, or discontinue the Service. Do not buy or sell SusCoin outside the Service.
Entitlements activate after successful server validation of the store purchase. Chargebacks or payment reversals may lead to suspension of related entitlements or the account. Mandatory consumer rights in your country of residence are not limited by this section where they cannot be waived.
9. Intellectual property
The Service, branding, software, and mascot assets are owned by us or our licensors. Except for your content, you may not copy or exploit our IP without written permission. See also https://traitmatch.pages.dev/copyright.
10. Third-party services
The Service may rely on third parties (hosting, push, payment, sign-in). Their terms may apply to their components. We are not responsible for third-party sites linked by members.
11. Termination
You may delete your account at any time in Settings → Delete account, or via https://traitmatch.pages.dev/account-deletion. We may suspend or terminate access for breach, risk, inactivity (after notice where required), or legal reasons. Provisions that should survive (IP, disclaimers, liability limits, indemnity, Virtual Items rules) survive termination. Unused Virtual Items are generally not compensated on closure except where mandatory law requires otherwise.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT that matches will meet your expectations or that the Service will be uninterrupted or error-free.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) EUR 50. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence where such exclusion is prohibited).
14. Indemnity
You will indemnify and hold us harmless from claims arising out of your content, your misuse of the Service, or your breach of these Terms, to the extent permitted by law.
15. Governing law and disputes
These Terms are governed by the laws of Slovak Republic, without prejudice to mandatory consumer protections in your country of residence. Courts of Slovak Republic have jurisdiction, except where mandatory law gives you the right to sue in your place of residence.
16. Changes
We may update these Terms. We will update the version and effective date and notify you where required (in-app or by email). If you do not agree, stop using the Service and delete your account.
17. Contact
Legal: legal@traitmatch.app
Support: support@traitmatch.app
Address: Bratislava, Slovak Republic
